Part of this review is about the dealership and part is about the car we bought last year. First off, they called my wife a while back and asked if she wanted to trade her Jag back in for something new. They said they have been looking for quality used cars to sell on their lot and would like a chance to win our business again and would offer top dollar on trade. So we went in and looked around. We paid $24k last year for an XF. 1YEAR LATER THEY OFFER $12K AS THE TRADE IN VALUE! 12k??? 12k....thats top dollar for a luxury sedan that you sold for 24k 12 months prior??? I have since had 2 other appraisals, one for 13,500 and another for 14,100. Now I am still verrrry disapointed in the resale value of the car, but I thought Jaguar of Spokane was offering TOP DOLLAR! Clearly not. And durring this whole process I find out that they only gave my wife $6k as a trade in for our Audi Q7 last year. A vehicle easily worth $13-15k at the time and she was swindled down to 6k. WOW! Its our fault, she had the power to say no....but WOW. Must have had SUPER SUCKER RIGHT HERE shirt on with an arrow pointing up. And the manager we spoke with acted like I was the one who was out of line when I was offeneded at his 12k offer....smug prick. Told me I shouldnt be mad at him, the computer came up with the offer. Then why are we even talking to each other?? The damn car lost 50% of its value in 1 year after putting 9k miles on it. Dont buy a Jag or Rover unless you like burning money. Never again will I buy either brand. Anyone buying a used car from these guys should really stick your negotiating guns. Its very clear they have pleanty of room to work with on trade in or purchase price.

Nothing says customer care like the way I was treated and I loved it.

Experienced car troubles with our 2005 XJ8 while travelling back to Alberta from Seattle. It was late in the day on a Sunday when we located Jaguar Spokane and dropped off our car, leaving details and the key in their after-hours drop box. A wonderful local couple who were browsing cars on the lot offered to give us a lift to the Ramada by the airport, such nice hospitality from our south of the border neighbors! Spoke to Rick in Service first thing Monday morning and he said they would perform a diagnostic assessment promptly and let me know the status. We had a call back within a couple hours and he explained the fault codes, their implications, costs, and our options. Before making a decision I also spoke with my own Jag mechanic back home, who concurred with all that I had been told. We were able to make an informed decision and were re-assured that we could continue on our trip home without incurring any damage to the vehicle or unnecessary expenses. Rick sent Levi to pick us up from our hotel near the airport and bring us in to the dealership. Both Rick and Levi were professional and very courteous, and a pleasure to deal with. Rick's honesty and attentiveness, and the promptness with which they helped us get back on the road was great and truly appreciated. We were in good hands and treated honestly at a time when a few of our chips were down. It was a situation where a less honorable shop could have taken advantage of our situation. We are truly happy and grateful for the service received and how we were treated, and I would have no hesitation suggesting that Jaguar Spokane, Rick and Levi care about their customers and their cars, even if you're just a 'ship passing in the night'. Thank you to all who helped us in Spokane! ps: we love our Jag!

Excellent service, local shuttle within the down town area of Spokane. We are very happy with Jaguar Spokane.

My car was repaired in minutes and I was back on the road. This was important because I had to travel over 150 miles to the nearest dealer. I was extremely happy.

My husband and I worked with Mitch and Al to buy a 2015 Civic, and the experience was great. It was completely different than I had anticipated. I was quite dreadful about having to negotiate the price of the car. Fortunately, they are no haggle and gave me a fair market value for the car as it was. They were transparent about the CarFax report and were willing to replace the windshield of the car with no fuss. Al also landed me a pretty solid interest rate on my financing. They actually helped me get to and from work while the windshield was being replaced. So nice! It was also comforting to know that they were not working off of commission so that they had no reason to work us over. I would highly recommend them.

they do a good job, Rick has been helpful in the past. Nothing against Jaguar of Spokane but I "may" need a $8k part. not custom for USAF or NASA just my convertible hydraulic pump for the moving the top up and down. I'm interested to know why C2P21016 is so expensive.

Great experience buying my new 2017 Jaguar XE Sport from Bob Young at Spokane Jaguar! Very professional and helpful. I ordered the car, so it was a months' long process. I test drove what the dealership had available at the time, then Bob let me know they'd received a Sport and I could come and test drive that car. Bob is very well informed regarding the Jaguar product and explained the many features of the car thoroughly. He did the same thing when my own car came in, going through the features and giving me the opportunity to ask questions. All in all I can say it was a very low key, low pressure, positive experience. Bob Young is a pleasure to work with and I recommend him highly.

Best car buying experience I've had in 30 years of buying vehicles. Staff is friendly, knowledgeable, and take care of the customer. Highly recommend.

Don't go there if you already have your financing secured. Their policy is to initiate all funding. They will still try and re-run a credit report. The only positive thing was Ethan the salesman.

May 2018 - Update to this review. I went back in and had my car serviced again. Still 14 hour roundtrip and it was worth every minute this time! The Service Dept had totally changed their tune, new Service Manager and they did ALL my services, with a smile, great communication and really the luxury service I expected from a luxury car dealer from whom I purchased a Jaguar pre-ordered, so full price. I'm changing. Sales person Bob Young was still wonderful as always. Therefore I'm changing this review from a 1 to a 5! Happy customer! It's a 14 hour roundtrip to get service, they didn't perform half of what was needed, even though I scheduled it over a month ahead of time. They now want us to make another trip there for them to do what they should have done the first time. We LOVE our F-Pace and want another one but not sure we will with this level of service.

I couldn't be more happy with their fast & kind service! This is exactly where I am going to come back to for anything my Volvo needs!

Zach Westwood is awesome. I purchased a 2018 Jaguar F-Pace from him. Zach is efficient, knowledgeable and very professional. He went through the entire car features and answered a million of my questions with a lot of patience and humor. I was at the dealership all day as they were very busy and Zach made sure that every t was crossed and i dotted. Zach went without lunch so that he could make sure that the process of buying my car went smoothly and efficiently. I would recommend Zach to anyone who is interested in great customer service. Thank you Zach, I love my Jaguar.

I found my dream car at Land Rover Spokane. This is all because of my sales girl Micaela who was absolutely wonderful to work with. She listened to everything I was looking for, including special features I wanted in the car, my budget and color. She was great at communicating with me throughout the whole process and was there when I came back to pick it up after detailing to give me the keys and a congratulations hug. I highly recommend when shopping for a car (new or old) that you reach out to Micaela at Land Rover Spokane. She really cares about the customer experience and you will be lucky to have her!

Excellent customer service! Mitch searched for months to find the exact car we were looking for, and arranged shipment from out of state. He kept us informed throughout the process and was extremely helpful and pleasant to work with. Alan was also great with the financing portion of the purchase. We had a very positive experience. Thanks everyone!

Great service from Rick and Levi! Service was faster than they predicted, price was better than we could get at home and we were shuttled to and from our hotel.

Everyone we dealt with was knowledgeable and helpful. It was the best car buying experience I’ve ever had.

We had the worst experience at this dealership! We were from out of town so had researched what vehicle we wanted. We arrived at the dealership at 9:30. We test drove the car and were ready to buy by 10:00. We did not need to finance this car so we were ready to go by 10:30. We had to wait 3 hours for the "closer"! Every 1/2 hour or so we were told it would only be a few more minutes. If we had known it was going to be three hours we would have left to do our errands, get lunch and returned. It was 2:00 before we left the dealership! During that time we were only offered coffee and bagels in the morning. The water in Spokane is so awful all the employees brought their own water. There was not a water dispenser, only a water fountain. We wanted to have the car shipped home ~240miles but were told they are not allowed to have a car on their lot at the end of the month (this was 3/30/18) that has been sold or it would count in their inventory. We ended up having to drive both cars home at dusk. We will never purchase another vehicle from this dealership.

We had a great car buying experience with AutoNation Jaguar Spokane! There finance team took great care of us! Ask for Micaela Hovater she's amazing! and went above and beyond to get us the SUV that we wanted!

Yes my experience with the staff at jaguar Spokane was excellent, and MITCH MILLHOUSE went above an beyond FIRST: to even get ahold of me, while I was already on my way to Spokane, he used Facebook to find CHRIS GAUTHIER, in Kalispell Mt, an there are alot of Chris's in Kalispell, but he got ahold of me an asked about the 2013 optima,, I told him that I was about ONE HOUR out from spokane and told him, I was actually on my way to purchase another vehicle, but said "if you can get this optima to work around the same numbers as the other car I was looking at, then I will come straight to jaguar an purchase the Kia" and Mitch with a sense of urgency got back to me immediately with numbers that would work for all parties you guys, the bank an myself. It was impressive how quick he was able to assist me and once I got to Jaguar, took a test drive an I was in love with the car.. Mitch an I then went over some things an basically just talked until the finance staff was ready to fill out the paperwork. Now that process of waiting to start the paperwork an finish took a lot longer than I expected, an I had to stay the night in Spokane because it was too late to drive back home, but I am happy with the final result. I continue to talk to Mitch online an when I come back for service check up or if he makes his way this way, we owe each other a lunch. He is a great car salesman, and I honestly think the way an the speed he helped me, was a major reason why I purchased the Kia. Thank you to everyone there at jaguar Spokane, and to Mitch especially. I am looking forward to our continued business, an more vehicles in the future

Service department has been outstanding! Other departments have areas for improvement.

pleasant experience

The worst follow ups by this company ever. We have left 11 messages about a payment that they owe Northwest Autobody and Towing in Sandpoint Idaho. We had an agreed apon price with there Manager Nicholas for fixing one of there customer cars up here in Sandpoint. Now that we are trying to get paid for the repairs and never get a call back. We are just a small co. Trying to do the correct thing. Nicholas has many messages to call us back and nothing. Sad

Sadie gave me great customer service! Do not hesitate to go here!

Nice people and timely service on getting a key fob programmmed. We’re from Tri Cities, so when we got back home I was able to confirm what the Autonation general inspection had uncovered... which was significant wear to the inside of front tires and rear brakes approaching replacement! They are an honest business! And I have now scheduled car for a front end alignment.

Great service experience........big thanks to Paul in the service dept!

Super service!!! Everything totally first class and very knowledgeable.

Had an absolutely wonderful car buying experience. Micaela went above and beyond to make sure my needs were met - even allowing me to shop and begin the process by texting! I can honestly say, I would not have felt as comfortable and non-pressures as I did with her. As a single woman buying a car, this meant the world to me. They even offered to buy me lunch while I waitedfor the paperwork to finish! I will be back next time I need a car!

We have had nothing but a positive experience when dealing with Autonation. Spokane is fortunate to have competent Volvo mechanical service available here and the ability to provide warranty work without driving or having our cars towed to Seattle or Billings.

We had a fantastic buying experience with everyone at the dealership! Micaela was our salesperson and she was excellent, very helpful and knowledgeable in helping us buy our dream car! Thank you to you all!

After a short drought of not having local warranty work available for Volvo’s in the Inland NW, it was recently announced that Jaguar Spokane would complete this work as an extension of their sister AutoNation Volvo Bellevue location. A tremendous benefit as Jaguar Spokane has the expertise and equipment to perform this work since they were previously the Volvo dealer in the region. No longer do I need to worry about contacting Volvo to have my vehicle shipped to Seattle for warranty repairs nor drive 5 hours east, west or further south to get service completed that Volvo doesn’t consider warranted work suitable for transporting (such as computer updates). This visit to Jaguar Spokane was to have my XC90 system updates completed. We were greeted by Rick enthusiastically during drop off and pick up. All aspects of our time dealing with Jaguar Spokane was excellent. Thank you Jaguar Spokane for stepping in to fill this need. Thank you Rick for the excellent experience ... the Volvo is operating splendidly.

We purchased a new 2018 Velar. Took most of the day to put deal together only to find out that the dealership was working the deal on the wrong car. Took another hour to get the deal correct. We were at the dealership for almost 8 hours! Crazy! We have purchase new vehicles in the past, normally they have a full tank of fuel or at least some gas. Our new Velar had no gas in it, just made it to the gas station. Spent 70k, no gas? The dealership waited for almost a month to pay off our trade. We had to make an additional payment which created a $ difference in deal. GM said that our bank would refund the payment. Bank did but there was a $100 difference which to date the dealership will not reimburse. GM and Sales manager missed multiple opportunities to make it right. they either don't need our business in the future or just plain don't care? It is not worth the headache to go back and forth with the dealership for $100 and a gas card. I have told numerous people about our experience. A friend has already bought elsewhere who was interested in the brand. We will drive to Seattle next time to buy this brand. Scott Long

They were not pushy in any way. Their financing options were also top notch for me.

The Service staff was extremely helpful. They took care of all my needs. The service writer went well out of his way. My F PACE was serviced I am extremely satisfied. Thank you Richard.

Everyone was nice when we made it clear that we would not be pressured in to a car!

Prompt and courteous warranty service. Thank you!

Autonation has been the best dealership at every step. Their selection in vehicles, the staff, the service (car and salesman) and the quality! My recent purchase was a Jeep Wrangler from Jaguar/Land Rover and Mitch was outstanding! Will continue to go back for all my car needs and wants!

Great service. Flew into Spokane from California. Picked up at the airport by Francois. In and out of the dealership in two hours with our new car. Great customer service!

Superb customer service, efficient and professional people.

Chris was most helpful. The difference in service between a year ago and today was exceptional. Congrats on the improvement.

I had narrowed down to a couple of brands a performance small SUV. Having experienced the professionalism of Bob Young when he sold my sister in law her 2011 XF Jaguar, I decided to stop in and talk to Bob about the F-Pace. The vehicle that I required would have to be ordered from the factory. Bob set up all the order forms, kept me informed of the status while the car was being built and made sure the car was preped when it was delivered. My relationship with the Jaguar agency has been a plus experience and I would recommend to anyone in the market for a Jaguar or Range Rover to see Bob Young.

Had a GREAT experience with the whole team at JLR Spokane!! They worked back and forth all day and stayed well after close to get us the perfect car. THANK YOU SO MUCH! Highly recommend!!

I give 5 stars for sales. Cale was awesome and very helpful! While the shuttle drivers are awesome and great and helping customers get to and from where they need to go, they keep your car the entire day for an oil change. After they had my car all day they said they could get it to me at the end of the day (from 9am-6pm) but it wasn't washed so I had them keep it longer just to get it washed and it was not vacuumed inside. I was later told I had to request the vacuum. Most dealerships will do this without it being requested. With that said thank you Brock so much for helping me get around when I was without a vehicle for the day and you were awesome!

We bought a 2015 SRX Cadillac ❤️❤️... The service we received was over-the-top I would definitely recommend this place and I would definitely come back again thank you !

Nice dealer, going back to test drive next week. Love the XJ L Supercharged!!!

Recently purchased Jaguar - F pace from this showroom. I did talk to multiple car dealerships (Mercedes, Jaguar, Lexus), and overall had a great experience in this one right from beginning to end. All the communications happened through phone and email. There was absolutely no pressure to buy, and at the same time Micaela/ Cale/ Nicholas kept working on the price-point which I was looking at. Really pleased with the services so far.

If there was an opportunity to give zero stars, I would give zero. Bought a brand-new Jag and with less than 200 miles when brought in for a routine service check, they washed and subsequently scratched the entire black car everywhere! They said they would "make it right and take care of it" and had my car for 2.75 months! During this time, received no communication, so called after the first 2 weeks and got the run around. Literally no one ever knew what was being done to it, and no one could tell me what had taken place to fix the damage. Got my car back almost 3 months later and still were not able to tell me what all had taken place to fix the brand new car which still had superficial scratches and a couple chips in the paint from the dealership driving it. Françoise the general manager, was a joke in the matter and never did any of the things he said he would... he also said to bring it back two weeks later, and never heard from the dealership again. He also told me he would send me the invoice for what had taken place ( he had told me that three or four times over the almost 3 months they were "fixing" it) but never did. I had requested the invoice at least 10 times and NEVER received it. They never did fix the car to the original condition! Everyone who saw what they did to my car was completely astonished and disgusted with the dealership as well. Absolute nightmare and worst car buying experience I have ever had. Unprofessional, rude, disorganized, and beyond terrible service. Will never go back and never recommend this place!! Have also filed a complaint with the Better Business Bureau.

The process was smooth and the service staff was great.

Thank you Francois for your assistance in resolving the single issue we had experienced with our vehicle purchase!

A very enjoyable and seamless experience which doesn't happen often with buying a vehicle. 5 stars to this dealership! I love my new car. The sales, finance and general management employees were exceptional.

Best car buying experience we've ever had. Highly recommend Ethan Hall very knowledgeable.

Quick and courteous assistance in finding me a new Jaguar XF R-Sport. Ethan went above and beyond when my local Jaguar dealership did not put forth any effort. It was not an easy request to fulfill as I was looking for a previous year, but new, as well as uncommon color. There was only one available in the USA with the options I was seeking. Spokane Jaguar shipped the vehicle to their dealership 1,500 miles away at a minimal cost. Spokane Jaguar then had to ship the vehicle, white glove style, on a five hour drive over the mountain pass to my front door. This is the Elite service you can expect , at no extra cost, from a fine company that aims to please and honor a client. My XF is a beauty and a beast. Thanks Ethan.

Jordan Sherwood and the staff at Spokane Jaguar treated us like we were buying a 150,000.00 auto. When in reality we weren't! We enjoyed our experience and we absolutely love our 2017 Jaguar XE 35t prestige!

We had a good experience buying a Disco Sport at Jag Spokane. It was comfortable the whole time and I have no regrets.

Great place. Great environment. Great people.

Still trying to resolve a damage issue with my car during service... Asked to contact them, left messages and no return calls.... FRUSTRATING!!!

We got our Jaguar F-Pace from Spokane and we had a great experience. Nicholas was extremely professional in explaining us everything and working out a finance option suitable to our need. Micaela was extremely nice from start to end including the time she spent in explaining us various controls of our new car and getting our car ready in time on a day they were low on staff. I would strongly recommend.

Great sales staff, great experience overall. Very happy with our purchase.

The only reason I didn't give 5 stars is because their property desperately needs an upgrade (which they are in the process of). It also took way too long to complete our paperwork. Collectively it was a great experience and everyone is very friendly. Service department was informative and friendly as well.

Me and my husband had superb experience with Jaguar Spokane ! Our Sales Manager Cale and Sales Consultant Michela were extremely professional and warm.We are happy to choose Jaguar Spokane for our dream car.Thanks so much guys !!

Jaguar of Spokane treated me and my family with extreme respect. Everyone even stayed 30 minutes after closing to make sure everything was set. I highly recommend Jaguar/Land Rover of Spokane. Very professional organization

Seriously the BEST car buying experience I've ever had. Friendly staff, felt totally comfortable. There was no pressure. I highly recommend this establishment to ALL. Now if only someone, would buy me that bright red Jag on the showroom! WOW!!! 👍🏻👍🏻

I have just purchased a 2016 Range Rover Sport from Land Rover of Spokane. I love the car and the buying experience was exactly how I prefer. No pressure and very quick and easy. The salesman Bob Young was very informative and knowledgeable about the car and is in contact with me regularly to answer any questions I have. I would highly recommend Range Rover for your next vehicle and this dealership to help with the transaction.

Fast, courteous, and quality service on our Range Rover Sport. Attentive and courteous staff are a pleasure and the service is always complete and finished off with a wash - love it! Thank you.

5.0 star rating 11/5/2016 We purchased a 2014 Fiat from Jordan Sherwood at Land Rover. This was a very pleasant transaction and we got a fantastic buy. The personnel worked with us very patiently while we were trying to decide on warrant decisions. We first signed up for the extended warranty but the cost of the vehicle would have taken us over our budget. They rewrote the contract eliminating that warranty. We felt since the car was in essence a new car we could do without the warranty. Thank you Jordan. It was a pleasure working with you. Chuck & Esther

Always a great experience at Land Rover Spokane. Bob Young is knowledgable, friendly and goes the extra mile to making the car buying experience fun.

$700 for FOUR hours of work in FIVE weeks, and then i'm told my car needs a new engine that will be 15k shipped from England. I took my car to a different dealership in Spokane, and they fixed it in under a week, it just had electrical problems. Jaguar avoided my calls and won't return any money, the new dealerships sent them a fax stating all the work that ACTUALLY needed to be done, and Jag did unnecessary work. NEVER going back again, take your car to "botzon's automotive spokane", if you want cheap GOOD work.

Great experience. Everything done on time. Very friendly and helpful staff.

I recently bought a Range Rover at Land Rover Spokane. Normally my husband won't deal with car lots and car salesman so it can be frustrating for me. I had been admiring the Range Rovers and I finally convinced my husband to go in and ask questions with me about them. When we went in, it was almost closing time and Bob Young helped us. While inquiring about them we could tell that he was very laid back, sincere, informative and extremely knowledgeable about Jaguars and Land Rovers. We felt that the Range Rovers had so many good features that they could pretty much sell themselves. After going home and thinking about it I decided that I would go ahead and get a Range Rover Evoque. Land Rover of Spokane is an AutoNation dealership so I looked online and found one used in the color and options that I wanted but it was in California. I wasn't sure how it worked and I was worried that if I didn't like it that I might be stuck with it but the General Manager Francois was so sweet and said that if I didn't like it that they could sell it no problem. So I decided to go ahead and get it and they shipped it from California and it was in Spokane in less than a week. When it got here it was absolutely perfect! They did a great job detailing it so it looked clean and flawless. Bob also spent a lot of time after closing telling me about all the features. This was the easiest car buying experience I have ever had even with the car coming from California and they gave an extremely fair trade-in for my BMW. I am so glad I went to this dealership... They were all absolutely awesome and I gave me the BEST service ever!!

My husband and I want to thank your sales manager Cale and Jordan for personally delivering our new car to our home in Wenatchee today! We had been looking for this specific vehicle and after test driving a few in Yakima and Kennewick last Saturday we called Jaguar of Spokane to see if they still had one in stock. He answered the phone after hours, inspected the vehicle for us that night and he even offered to stay late on his anniversary! But it was getting late and it was our son's 13th birthday on Sunday so he offered to deliver the car to our home on Monday. We want to thank him because the car was in better condition than he described it over the phone! This was the easiest car buying experience we have ever had! Thanks for going above and beyond Cale, we will definitely recommend your dealership in the future!

My husband and I want to thank your sales manager Cale and Jordan for personally delivering our new car to our home in Wenatchee today! We had been looking for this specific vehicle and after test driving a few in Yakima and Kennewick last Saturday we called Jaguar of Spokane to see if they still had one in stock. He answered the phone after hours, inspected the vehicle for us that night and he even offered to stay late on his anniversary! But it was getting late and it was our son's 13th birthday on Sunday so he offered to deliver the car to our home on Monday. We want to thank him because the car was in better condition than he described it over the phone! This was the easiest car buying experience we have ever had! Thanks for going above and beyond Cale, we will definitely recommend your dealership in the future!

My husband and I want to thank your sales manager Cale and Jordan for personally delivering our new car to our home in Wenatchee today! We had been looking for this specific vehicle and after test driving a few in Yakima and Kennewick last Saturday we called Jaguar of Spokane to see if they still had one in stock. He answered the phone after hours, inspected the vehicle for us that night and he even offered to stay late on his anniversary! But it was getting late and it was our son's 13th birthday on Sunday so he offered to deliver the car to our home on Monday. We want to thank him because the car was in better condition than he described it over the phone! This was the easiest car buying experience we have ever had! Thanks for going above and beyond Cale, we will definitely recommend your dealership in the future!

Bob and Micaela did a great job helping us get into our new Volvo S60. We love it and they made it easy. Great service, easy contact, and simple process. Good stuff!

I took a car that I had bought used from a dealer in another state in for service at Jaguar of Spokane. I was treated with the utmost respect by the service department and they did the service very professionally. Service on premium cars is always expensive, but I thought their prices were very fair.

I am very happy with my Jaguar XE 20d I got form Jaguar spoken. The car drives beautifully and I am getting over 40 miles per gallon.

Great experience. The salesperson was excellent. I recommend Micaela to anyone interested in a new car. She even called and had my radio set up before I drove off the lot. If you're going to buy a car, buy one there.

Very responsive to the needs of the customer. Within 15min I had met with a Service Rep (Chris Goyette)., was put into a loaner vehicle, and was back on the road. Communicated with every step of the way. When vehicle was ready to be picked up it was ready to go when I arrived and Chris was ready with invoice. No waiting around just very organized and professional which I appreciated.

The work was done but the car was not washed or vacuumed. I guess Auto Nation does not GET their customers. We buy Land Rovers and Mercedes for stellar service...not commodity service. Here is how you do it: 1. Find out how the customer likes their communication...phone, email, text or IMessage or Facebook Messenger and use it and only it. 2. Let them know during the service that you are working on their car and repeat the list. Ask them if they thought of anything else. 3. Let them know about what you completed...and what you saw they may want to consider doing in the future and the cost. 4. Wash and clean the inside of the car. Treat the tires. 5. Let them know when it is done. Offer them a ride to pick it up...Even if you charge for the ride. 6. Offer them a tutorial on anything in their car they may not have figured out how to work ...i.e. the memory seats, the AV system, the phone, the garage door opener etc. Any idea how many owners never get a full training on how to use the tech in their cars? Most. 7. Send them a follow up thank you note...in their preferred communication mode. 8. Ask them if they would like to see via their preferred communication mode new and interesting vehicles that you receive on trade or new models that are arriving. Send them a monthly set of pictures of your most interesting inventory. 9. Send them a reminder a month out of when their car might be due for service again and keep sending it each month until they bring it in. Offer to pick it up 10. Remember, that most service and sales are impulse decisions. If you put the image in front of people often enough they will buy far more often than if you wait for them. And remember that people are very very busy and accommodating your schedule and policies are not their priority. How does a single person get their car to you and back? Is it really worth some people's time to deliver a car to you and pick it up...people that earn $500-$1000 an hour? Most people work during the majority hours you are open. They cannot take off work twice to get their car serviced....so they just don't do it. You miss out. Figure out how to accommodate people. Pick and and return their car. Do it same day. Be open when they can come to you. Communicate the way they want to communicate.

My husband and I visited the dealership last Sunday and I could not be happier with the experience. Bob was an awesome salesman and Cale went above and beyond to make sure we were happy with our purchase and the terms. I would definitely recommend Jaguar Land Rover Spokane!

Easy no pressure deal! Victoria & Francois made it easy!

I have just purchased a 2016 Range Rover Sport from Land Rover of Spokane. I could not have been more satisfied with the entire test drive and purchasing experience. The salesman Bob Young was very informative and knowledgeable about the car and has been following up with me several times a week since the purchase to insure my satisfaction. I would highly recommend Range Rover for your next vehicle and this dealership to help with the transaction. The manager of the dealership on the day I purchased the car stated prior to the purchase that once I purchase a Range Rover I will never buy or drive anything else. I would say that he may be right!!!!!

Jenna pointed me in the right direction for a new XE. Gotta admit she DID get a little excited on the test drive... The model is still quite new, so I'm guessing there's a learning curve to be met at the dealership.

This was such an easy purchase. Thank you for everything!

Nick Johnson did an excellent job. Really put in the extra effort to have the car waiting/ detailed for us on arrival. Made the process seamless and comfortable for my whole family after a long distance ride. Would be happy to buy again from Nick over and over and over again!

Nick Johnson was excellent to deal with. The entire crew at Spokane Range Rover was very friendly and introduced themselves. Would definitely purchase another vehicle from them.

They did a great job of getting my car warranty issue done and dropped me off to my meeting on time. Plus picked me up when I was done.

Awesome service....Very polite and easy to deal with. We will definitely be back when needed.

I recently purchased a Land Rover Discovery and cannot complain! I felt the dealership acted like a team which was a nice surprise. Jenna Salter was extremely kind, informative sales person and Bob Young was extremely patient with a first time Land Rover owner! It was the first time that I have ever experienced a car lot that did not have the competitive feel between sales people. Very nice!

Good people. Very Friendly. Didn't try to up sale me on unnecessary repairs. Will use their service department again.

Erik Smith was great to work with. No pressure,easy going and very kind and helpful. The rest of the staff were also warm and friendly to me. I would certainly purchase another car from them. I 'm loving my car.

I am the customer for Montana, my rep Nick is a nice guy, he helps me figure out all question and help me to find a Range Rover that I am favorite in. Thank you!

Goerge was helpful and very easy to get along with I would recommend these guys to everyone. ..very nice and make u feel comfortable

Purchased a Land Rover Range Rover last month from here and live 5 hrs away. Get home and take it to a mechanic and come to find out the vehicle needed new front rotors, front tires balanced and new wipers totaling $600. Love spending that after spending thousands on a vehicle.

This review is on behalf of Frank McGee, my Father. We are not local, but Jaguar Spokane is the closest dealership to us that services Jaguars. We had a XJ Vanden Plas transported across two states to this store for electrical and suspension issues. Informed that all problems had been repaired, and the bill paid, we were excited to have the vehicle back. Arranged transport to have the vehicle return to us. At this point, we are pleased, but that get's soiled quickly. The truck driver was warned, picking up the vehicle that the suspension doesn't operate correctly, and the car needs to be warm. FYI This is the suspension problem we sent the vehicle 300+ miles to have fixed. Our bill and RO says "Air suspension operating normally" The car is now currently stuck on the transport truck. From a 3rd base perspective and working for a automotive dealership, it's hard to write a bad review. Jaguar Spokane, please reach out to your customer and make things right. I'll be happy to remove this review once everything is settled. Thank you.

I was very pleased with purchasing a new Land Rover from Jaguar Spokane. George Copelin was the sales person that I dealt with and I couldn't have asked for a better experience. His friendly and "no pressure" approach was refreshing and I found the after purchase service to be amazing.

Nick was a pleasure to work with, he took the time to test drive different vehicles with me and did not push me one way or the other. The salesmen did great giving me the pro's and con's with the vehicle selection I had lined up in assisting me into the right auto purchase! I had a great experience overall, other than the lot not having a finance manager to complete the purchase paperwork, even though this was a not a in house finance it took 3 hours to get that part of the portion completed.

Great job done by salesman Nick Johnson! We got an excellent deal and love the car.

On December 24 we decided to actually check out a Jaguar. At the dealership Nick, our salesman, was very helpful and knowledgeable about the Jaguar. He showed us a black 2013 Jaguar XJ Portfolio and we bought it! Financing went very good as we were offered a .9% rate. We love our new car!

Bob was fantastic, helpful and kind. General Manager very helpful Sales Manager could return calls when a new car has to go into the shop twice within two weeks of purchasing the car. Finance Manger needs more training she called back and said I need to sign new contract because my interest rate needs to be higher because of my 500.00 rebate. I figure they need to recover there rebate cost. In other words don't offer a rebate. They are willing to come get my new 2016 Discover Sport this time while its in the shop and give me a loaner. Very upset with the finance manager and having to pay a higher interest rate, finding this out 10 days after I bought the car.

Not quite sure what some of the negative reviews about the sales staff is all about. I'm 26 (but look about 17) so I'm used to not being taken very seriously when it comes to sales staffs at most retail places. However not the case here. Joseph G was totally professional and treated me with the upmost respect. He was very informative, and honest with the least amount of pressure. (Which when car shopping is rare to say the least) Joseph seemed to really care about putting me in the safest car possible. Also was willing to meet me at the price point I need to be at. He even came in on his day off to do the deal when was most convenient for myself. Also the other ladies in the office who mainly work on financing, and warranty, weren't pushy to finance when I wanted to pay cash, or buying unnecessary warranties. (Also rare) Needles to say I'm a very happy customer who is now driving my dream car. If you have always wanted a Land Rover go see Joseph he will do his best to hook you up.

One of the best experiences I've had while looking for new car. Joseph was amazing and was able to get me exactly what I wanted and within my budget. He worked extra hard to make sure I was happy and not only was he extremely knowledgable and able to answer all my questions, but he was super fun and it was a nice change from all the previous car buying experiences I've had.

Put a deal together on a 2012 Rover. Were finalizing the deal and were informed that someone else bought the car? Joseph and sales manager gave us some lame excuse as to why. At the end of the day they had a deal with us and broke that deal. Very disappointing, would not trust or buy from this dealership.

They made the car buying experience very enjoyable and treated us very well and would highly recommend this dealership if anyone was interested in buying a Land Rover!

We ordered our vehicle and our sales rep, Robert "Bob" Young was communicating all updates as he received them. We were very pleased with our buying experience from start to finish. Bob is very trustworthy and I would highly recommend him for purchasing your next Land Rover, Volvo or Jaguar!

They had the previously owned vehicle I wanted and it was reasonably priced. Joseph came in on his day off to show me the vehicle, he was patient, polite and professional as were all of the other staff. There was no ‘high pressure salesmanship” as we negotiated a fair deal on the final price and trade-in value of my old car. The paperwork was accomplished quickly and their financing beat my banks low interest rate. I was a happy customer as I drove away in my new vehicle. Thank you to everyone at Lyle Pearson.

I came from out of town to purchase this car that I saw online at Lyle Pearson. From my initial contact with Joe to the actual delivery of the vehicle, this whole process was painless. Joe was quick to return my calls and even willing to do what was necessary for me to see this car even in the midst of a death in the family. This whole car buying experience is by far the best I have ever had. Thank you Joe for being kind and compassionate and flexible with your time so that we could make this purchase take place.

I would like to commend Joseph Gutierrez for his impeccable service when purchasing my new Jaguar! He went above and beyond in making sure I was completely satisfied...actually drove my new vehicle from Spokane to Missoula, so I would not have to wait for it to be shipped! Thank you, thank you Joseph for making my online buying experience so smooth and wonderful! Wish there were more of you in this world! Highly recommend!

Went in to look at a beautiful car, Joseph had for sale via online advertisement. We already knew him previously from purchasing a Jaguar years ago and we also knew that we were looking very forward to the visit (as he treated us not only like royalty, but like family too). We were not only sold on the car the minute he walked up to us, but from the fact that he remembered us and made buying a car actually enjoyable again! So rare these days. We love you like family too, Joseph and will be a customer for life. As you deserve all the best in life and have earned it. Thank you once again for making this so darn fun. By the way, Craig in financing is not what you think of when you think of a typical finance person.... he is so kind, honest and easy going that you would think he had a much simpler title i.e. friendly greeter. Thank you so much, Craig for treating us always as people and not as numbers. Not even once did we regret this whole experience. It was truly that great.

Joseph and the team were great to deal with. They were very knowledge about their product and answered all the questions we had. They worked with us throughout the financing option and appreciate all the effort they put into it. Thank you very much.

Had two cars to trade and left with am awesome four wheel drive! Joseph and Craig worked hard to get us wha t we wanted. We are extremely happy with our deal! They made it fun and easy!

Joseph did a great job of not pressuring, and was well informed about the car we purchased through him. He and Mr Cooper, the finance manager, made the process smooth and easy. At the risk of sounding cliche, I'll be back.

Joseph responded in a very timely fashion we requesting information regarding an F250 pick-up. We discussed briefly trade ins and he invited us to come down and check out the pick up and discuss options. During our visit and test drive, the time spent with Joseph not once did we feel pressured. He treated us with respect and dignity and professionalism. It was a pleasure doing business with him at Lyle Pearson Motors. Thanks Joseph!

Joseph was very friendly and flexible. He made our experience fun! Thanks Joseph

No one enjoys buying a car. But the recent experience of our purchase from Joseph was delightful, professional and timely. Love the car and experience.

Joseph made buying a car really easy. Out of all my cars purchased this was by far the easiest one thanks guys.

Excellent experience and working with Joseph to get me exactly what I was looking for. Very nice personality and experience. Definitely will recommend their dealership !

I came to Lyle Pearson from Montana with a Land Rover badly in need of repair. Megan in the Service Dept. kept me up to date on the repairs as the news got worse and worse. The next morning I realized I wouldn't be driving my car home that day and wondered if I really wanted to sink a lot of money into repairs. I asked Megan if there was anything used on the car lot and she introduced me to the Sales Staff. Things started looking better and better. I worked with Joseph and well, he rocks! When he mentioned Range Rover I said no way, but we looked at a trade-in that had just arrived the day before and it was beautiful. Same year as my Land Rover but in much better condition. It looked brand new. As it turned out, there was a way and I drove my Range Rover "Ranger" home that night. Even though it took all of the afternoon, I had the best dealer experience of my life. I was traveling with my dog Boo and he became the mascot of the showroom floor that afternoon. Joseph was amazing to spend time with while being completely professional. Bob, although he wasn't my salesperson was great too and Craig put the paperwork through with grace and speed. I will now take my car in for regular maintenance, if nothing else, just to hang out with Joseph and the Sales Staff. I would and will recommend Lyle Pearson to anyone looking for a Jaguar, Land Rover, or any used car on the lot or anyone looking for a service department that is efficient and honest. Thank you Megan and Joseph and all the great people at Lyle Pearson Spokane.

Joseph Gutierrez was one of the most professional, helpful, and knowledgeable salesmen that I had the pleasure of working with during my recent car search. Joseph was able to quickly assess my family's vehicle requirements, offer us some suggestions, took us on a test drive, and answered all of our questions. He genuinely wanted to find us the best car possible for our situation. Everything was done efficiently, he obviously knew a lot about the cars that they were selling, he provided all requested paperwork and numbers that I was curious about, and there was no pressure to make any decision. The entire dealership experience had absolutely no hint of the car sales horror stories that you often read about. It ended up that the they didn't have an exact fit for my family's current situation, so although we didn't end up purchasing a vehicle from Lyle Pearson, I wish we would have. I don't have any experience with their service department or the full buying process, but I would not hesitate to go back here for my next vehicle purchase and highly recommend Joseph Gutierrez specifically as a point of contact.

I was impressed with the experience right from the start. My purchasing experience was completely online, negotiated a price, able to see the car through video and felt completely comfortable purchasing the car sight unseen. Joseph Gutierrez was exceptional. Helpful all the way through the process. I was coming from out of state and was on a tight deadline. Joseph met me at the facility first thing Saturday morning and had the car ready to go. Just had to go through the formal process (paperwork) and then get back on the road back home. This experience truly begins about an hour after the purchase. The automobile I had just purchased broke down about an hour and a half after I left the lot! I was in the middle of nowhere (Montana) and had fortunately broken down near a rest stop. After running to the rest stop I was fortunate to find an old pay phone (yes, they still exist). There was no cell service. I put .50 cents in the phone (all the change I had) and made a call to the dealership and was able to reach Joseph (Thank Goodness!) After convincing Joseph that I wasn't playing a practical joke on him he quickly went to work to get me some help. Joseph was able to get a tow truck out of Missoula to come and pick me up. Joseph also coordinated a shop in Missoula to take the car and check out the damage. Joseph stayed in constant communication with me through text messaging and calls once I got back into cell range. Lyle Pearson took care of everything! This was a used car purchase and they certainly were not responsible for the break down and could have taken the "AS IS" approach. They did just the opposite. They took care of the tow, paid for the repair (thankfully it was a simple hose that detached on the clutch and was a simple fix. The absolute best experience I've ever had in working with a dealership. Honest, trustworthy, ethical, .......All of the above. I will definitely purchase from them again.

They have been great to work with and responded quietly to my email. We would recommend this dealership to friends and family.

We looked at a few places for the vehicle we wanted. No one could give us what we wanted. We then came to Lyle Pearson and was very happy with the service we received. Joseph was great. If we ever wanted or needed a car again, we would go here first. Very happy with our car we received from you.

Started looking for a car on Monday, by Saturday we were on a plane to Spokane from Boise to pickup our 2011 Volvo C70. Had the best experience with Joseph, and for once enjoyed the buying process. We were treated great, and I would send anyone I know to Joseph. Wonderful experience. Thanks Joseph! Bethany & Brett Boise, ID

Just have to say it was the most positive car buying experience I have ever had! I loathe car shopping just because I hate dealing with the car salesman who never want to listen to what you want but keep trying to divert you to something else. This dealership treats you with respect, dignity and listens to what you really want. I never felt pressured and in fact, found the whole experience pretty enjoyable. I would strongly recommend buying a car from this dealership. The other dealerships in Spokane could learn a thing or two from this dealership.

We were fairly set on a price and the vehicle before we set foot on the parking lot of Jaguar/Land Rover downtown Spokane, and are walking away with both with an oil change to boot! Joseph, not only meshed perfectly with our personalities, he really did a great job understanding and differentiating our needs and wants. When it came down to negotiations, he was really our spokesperson and fought to get our asking price. It's been a wonderful experience and would recommend Joseph to anyone interested in buying new or used vehicle. He made us feel very comfortable and just as important, though we weren't buying it brand new! His level of service was truly top quality and will gladly do business with Joseph again.

Great customer service, very easy to talk with (Joseph Gutierrez) and share our needs and wants as to what car and financing we needed. Our girls were with us and they were treated with the utmost respect and had fun going on a joy ride as well as sitting in the brand new 2014 Jaguar. I would recommend Lyle Pearson car dealership to anyone looking to buy a car with ease.

Worked with Bob and Josesph had a great buying experience and happy to support local business. We knew exactly what we wanted and they helped us accomplish our goal. We highly recommend this dealership.

Our experience at the dealership has been exceptional. The staff is very professional, patient, and are not agressive by any means. We were well informed and appreciated the hospitality throughout our several visits to the dealership. Thank you very much!

I came in by myself initally to look at the LR4. Right away Bob greeted me, and I was very impressed by his knowledge of his cars. I have been to a few other dealerships recently, and the other sales reps did not know about their products. The other dealerships told me towing capacities that were absolutely incorrect, which was the main reason I needed a new car. At Lyle Pearson Bob matched me up with cars that fit my needs, rather than just trying to make a sale. We later came back with my husband, and we made a purchase. Part of the reason I made my purchase with Lyle Pearson was to establish a relationship for the next car we plan to purchase. All in all, very knowledgable and very professional.

Best car buying experience I have ever had. All the staff was friendly and made the deal very quick...was very comfortable atmosphere. I will only do business here in the future. Highly reccomend doing business with Lyle Pearson!

i HAD A GREAT EXPERIENCE AS A FIRST TIME BUYER. THE SALESMEN WERE VERY HELPFUL AND INFORMATIVE.

Purchased a pre owned Porsche over the phone from out of state (Las Vegas, NV). My salesman, Greg, was a pleasure to deal with. Transaction was smooth with no issues. I would recommend Lyle Pearson to anyone looking to buy a quality, high end vehicle.

This has been an awesome experience as a first time car buyer! I would definitely recommend this place of business to a friend. It's been quick, easy and hassle free! Thank you very much!

Joseph Gutierrez and Deborah both helped us recently when we bought a used car from Lyle Pearson Premier Motor. They were both extremely friendly and helpful throughout the entire experience. They were not pushy and it was not a high pressure environment at all. I would recommend this dealership to anyone I know.

Great buying experience BUT We were told that the car we were buying had a full diagnostic done before being put on the lot. Come to find out( we have had nothing but problems with the vehicle since we traded in our (very reliable) car! Complete electrical problems, (which still are not fixed) 4x4 not working and Major oil leaks. We chose this "premier" car lot instead of the corner mom & pop shop so something like this woulndt happen. They did bring the car in and fix the problems ( which they felt like they were doing us a favor) Now there is another electrical issue from the one they tried to fix & I cant get them to return my phone calls. I have 3 young boys and would not feel safe driving anywhere of distance. They consider themselves a "premier dealership" I think we would have been better off buying a used car from a mom and pop corner lot. We just had to trade it in and lose out on a bunch of money, which has really been great for the pocketbook. I didnt feel safe driving my kids around after all this happend. They refused to go back on the deal. So I just traded it in and lost out of alot of $$ Thanks for helping out another family Land Rover!

The staff were friendly and very straight forward through the entire buying experience.

Dropped my key down an elevator shaft while visiting Spokane. Marc Barton in service was very helpful in getting back on the road when I was 4 hours from home. In a stressful situation he got the new key programmed so I was able to continue my travels!

My husband and I had a wonderful buying experience at Lyle Pearson Motors. No one was pushy, and the salesmen really just let the car sell itself. I would recommend friends and family to come here for their next car before any other dealership. Everyone was helpful, and the atmosphere was relaxed and fun. Great car buying experience!

Had a very good experience with Scott our salesperson and had all our questions answered. Helped greatly in showing the vehicle we were buying!

Great people. Really enjoyed working with everybody. Made this one of the easiest buying experiences.

The employees are amazing, not your normal car buying experience. Would reccomend purchasing from here! We will be back when ready for a new car.

This has bee the best car buying experience I've ever had! Absolutely painless and explained in laymans terms without the stereotypical hassle! Absolutely reccomend Scott Miller and Lyle Pearson Motors!! I will be back!

very low pressure sales team. The whole sales team was very informative and enjoyable to work with. I would recommend volvo and Lyle pearson to anyone. The xc60 has so far been very sporty and a great drive. The r-design package is a noticeable enhancement over the regular turbo.